Refund policy

I am unable to offer refunds on plugs due to the health concerns but if you have any problems with your order contact us and we will make sure everything is right. Also make sure to let us know if you have any questions prior to ordering. If you have inspected your order and something is wrong or broken before removing from packaging you will be eligible to exchange.

To be eligible for a exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your exchange, we require a receipt or proof of purchase.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at bcplugs@hotmail.com and send your item to: 7360 Whitby Place, Delta, British Columbia, CA, V4C 4M7.

Shipping
To return your product, you should mail your product to: 7360 Whitby Place, Delta, British Columbia, CA, V4C 4M7

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.